Why isn't my content downloading to devices?
Check for a download schedule. This was the case for one of our clients where content would only start to download between midnight and 3am. You can override this in an emergency by highlighting the devices and selecting the ‘Overide Download ...
What is an easy way to display images one after the other on a sign?
The easiest way to achieve this is to create a Group Animation in Creator: Open Creator and make a new sign Upload all your images into the Media Management Drag and drop all the images you need onto the canvas (one on top of the other). ...
Why is my screen stuck on the loading page?
Shortly after the SignStix player application starts running on a signage device, it will show a black screen with the single word 'Loading' in white text. This loading screen will continue to show whilst either: The device is reading data from the ...
How do I schedule my video/playlist content?
You can set start and end dates for the videos you upload and put into playlists in Director by doing the following: Upload your video files as normal Select your video files in Director You'll be navigated to the videos asset page Enable the ...
How do I stop the big pauses between sign changes in a sequence?
A. Signs with large graphics, high resolutions and sizeable video can take some time to load. If you have multiple signs in a sequence this can impact the flow of the signage changes. To counteract this a 'compilation' phase can take place when a ...