How can I replace a device?
SignStix offers a 1-year from purchase return-to-base warranty. If your device is in warranty and you have exhausted all troubleshooting advice, please package and return the following to your supplier (if not already, please inform your account manager of the return and reason for it):
- The signage device
- Any associated peripherals e.g. power supply, ethernet adaptor
- Any associated cables e.g. HDMI cable, USB power cable
- A detailed written description of the problem
- Your name, company, address, and contact details
For equipment supplied directly by SignStix, the return address is:
SignStix Returns
The Walk, City Exchange
11 Albion Street
Leeds
LS1 5ES
Related Articles
What is a device?
A device is a physical hardware device that plays the deployed content to an attached screen. Models include the SignStix M12S and some 'system on chip' panels that effectively have a device built into the screen.
How do I copy device settings to a new device?
In many instances it can be useful to copy device settings from one device to another. You might be setting up a new device and you want this to have the same settings as your other devices. Or you may be switching one device for another, and want ...
Why is my device offline?
Each signage device attempts to communicate across the network to the SignStix server on a regular basis (at least once per minute). This allows the device to tell the server about its current state (e.g. its temperature, how long it has been ...
How do I unregister a device?
Please note that you should only need to unregister a device if you are returning a faulty device or if you have multiple client accounts and would like to register the device on a different account. To unregister a device within Director: 1. Go into ...
How do I find the MAC Address of my Device?
Go to the device on device admin. Then click 'Device Overview'. The MAC address should be displayed.