Why can’t I see the error log for my offline device?

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• Why is my device offline?

  Each signage device attempts to communicate across the network to the SignStix server on a regular basis (at least once per minute).  This allows the device to tell the server about its current state (e.g. its temperature, how long it has been ...

• How do I receive notifications when a device falls offline?

  You can request email notifications when one of your devices falls offline as well as scheduled device health reports from the SignStix support team- support@signstix.com

• Why am I getting this error message? Problem with parsing XML Caused by: No playable resource name specified for

  This error message specifies an issue with one or more of your campaigns. Specifically, there is a campaign in your assignments which is missing some content.  For example, you may have a sign with a video box assigned, however, you are missing a ...

• How do I check the temperature of my device?

  Within director navigate to device settings by clicking into the device, from here you can see a lot of information about the device, including the temperature on the left.

• Why are my devices showing as offline in commander but online in Director?

  First try:  The devices are not yet aware that they are "Commander Enabled".  You will have to force the device config update by  doing Edit Settings, Save Changes in Device Admin.  Second try:  See if port 9000 is open from the device ...