I’ve accidentally unregistered my device, how do I re-register?

I’ve accidentally unregistered my device, how do I re-register?

1. Ask someone on the site to note down (carefully!) the device ID that should be displayed on the screen.

2. On the Devices page in Director, click the plus (+) button near the top to register the device (with the new device ID).

3. You may then need to adjust settings on the new Device page if you had changed anything from the defaults on the old one.

​4. Assign your content to the new device in the Assignments section, then click Deploy and wait a few minutes (for the content to download).


    • Related Articles

    • How do I copy device settings to a new device?

      In many instances it can be useful to copy device settings from one device to another. You might be setting up a new device and you want this to have the same settings as your other devices. Or you may be switching one device for another, and want ...

    • How do I unregister a device?

      Please note that you should only need to unregister a device if you are returning a faulty device or if you have multiple client accounts and would like to register the device on a different account. To unregister a device within Director: 1. Go into ...

    • How do I change the settings on my signage device?

      There are a number of settings available on a signage device. These can be accessed from the Devices section in Director.  You need to have Device Viewer and Device Manager permissions to change settings.  Please see the following link for ...

    • Why does my signage device seem to reboot automatically?

      In rare circumstances, it is possible that a signage device may start rebooting unexpectedly.  The most likely causes for this are: Overheating To check for overheating: In the Devices section on your SignStix account, locate the device in question ...

    • How do I set my SignStix device to portrait mode?

      By default, SignStix devices are set up for screens mounted in a landscape orientation.  They can also be configured for use with screens mounted in a portrait orientation, but the steps for doing so vary depending on the type of device and your ...