What can I do if I've forgotten my password?

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• How do I change my login details/password?

  Log into SignStix Director Click on your name at the top left of the page and choose 'My Account' Enter your new details  Click 'Update User' to confirm your changes

• I’ve accidentally unregistered my device, how do I re-register?

  1. Ask someone on the site to note down (carefully!) the device ID that should be displayed on the screen. 2. On the Devices page in Director, click the plus (+) button near the top to register the device (with the new device ID). 3. You may then ...

• How do I add a new user?

  To add a new user in SignStix, please follow the below steps: Navigate to Admin>User Management Select the + icon near the top of the page Complete the resulting form, choosing a suitable role for the new user Option: tick the 'force user to reset ...

• SignStix reduces the quality of videos quite drastically [on Web Preview], to an unusable level from the original once published. Do you know why this happens?

  The Preview tool shows a reduced-resolution version for speed of download. This is also done to improve response times within the tool.  In general, the quality on the actual SignStix player will be as high as the original video.

• Why is 'deploy' not working?

  Depending on the size of content that you want to upload it can take some time to download content. In device settings,  tick the 'download progress' box to ensure that you can see the progress of downloads on your device. You should  also check that ...