Why are my device screenshots showing as blank?

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• Why is my screen blank?

  Try the following steps to determine the cause and resolution:  Is the power light on the screen illuminated?  If not, ensure the screen is plugged into a power socket and that the power is switched on.  Ensure that the screen itself is switched on ...

• Why does my signage device seem to reboot automatically?

  In rare circumstances, it is possible that a signage device may start rebooting unexpectedly.  The most likely causes for this are: Overheating To check for overheating: In the Devices section on your SignStix account, locate the device in question ...

• Can I watch sport using my SignStix device?

  This is possible, however you may not need to use the SignStix device.  1. If you have a laptop showing the content then you can connect this straight to the screen using HDMI input. 2. Alternatively, create a sign in Creator containing a full screen ...

• Why does my device have a red dot next to it in Director?

  The Devices page in Director lists all the signage devices known to the system.  In the info column for each device is a 'traffic-light' dot, showing its current network status: Red- The signage device has not been able to contact the server for over ...

• What is a device?

  A device is a physical hardware device that plays the deployed content to an attached screen. Models include the SignStix M12S and some 'system on chip' panels that effectively have a device built into the screen.