Why can't I add my video to a playlist?

Why can't I add my video to a playlist?

1. Check that your video has uploaded successfully. When uploading a video file it should encode, followed by an option 'View Asset' which indicates this has uploaded. You may need to be patient with this as larger video files can take longer to upload. Do not refresh the page as a video is encoding.
2. Check that you have uploaded a video file. Under 'Content' you should see your video and the type should be marked as 'Video' .
3. If you can see you video in your content folder and you are still having trouble adding this to a playlist then reach out to our support team.

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