Why is my device offline?

Why is my device offline?


Each signage device attempts to communicate across the network to the SignStix server on a regular basis (at least once per minute).  This allows the device to tell the server about its current state (e.g. its temperature, how long it has been running) and ask whether new signage is available. 

If a networking issue causes this communication to fail, the device will continue displaying its current signage, but it will not be able to download any new content or upload information to the server until the network is restored. 

Please see the following link for troubleshooting your offline device: https://www.signstix.com/support/troubleshooting/my-signage-device-has-a-red-dot-next-to-it-in-director/

    • Related Articles

    • Why can’t I see the error log for my offline device?

      The errors reported in this section depend on how the device fell offline.  There are some circumstances which may affect the device but won't result in an error, such as a hardware issue.  Once the device has fallen offline, no more errors can be ...

    • How do I receive notifications when a device falls offline?

      You can request email notifications when one of your devices falls offline as well as scheduled device health reports from the SignStix support team- support@signstix.com

    • What is a device?

      A device is a physical hardware device that plays the deployed content to an attached screen. Models include the SignStix M12S and some 'system on chip' panels that effectively have a device built into the screen. 

    • How do I copy device settings to a new device?

      In many instances it can be useful to copy device settings from one device to another. You might be setting up a new device and you want this to have the same settings as your other devices. Or you may be switching one device for another, and want ...

    • Why are my devices showing as offline in commander but online in Director?

      First try:  The devices are not yet aware that they are "Commander Enabled".  You will have to force the device config update by  doing Edit Settings, Save Changes in Device Admin.  Second try:  See if port 9000 is open from the device ...