Why is my screen blank?

Why is my screen blank?

Try the following steps to determine the cause and resolution: 

Is the power light on the screen illuminated? 

If not, ensure the screen is plugged into a power socket and that the power is switched on.  Ensure that the screen itself is switched on (and not in stand-by mode). 

Is the power light on the signage device illuminated?  (On some devices the power light is inside the device, visible through a little hole)

If not, ensure that the signage device is plugged into a power socket and that the power is switched on. 

Is the signage device connected to the screen via an HDMI lead? 

Ensure that the HDMI lead is plugged firmly into both the screen and the signage device. 

Is the screen showing the correct input? 

Screens usually have several inputs.  Only one of them is connected to the signage device.  The screen or its remote control (or both) should have an 'input' or 'source' button (which looks like a screen shape with a little arrow symbol).  Use this to cycle through the inputs until you see the signage on the screen. 

Does the screen show anything at all when you cycle through the inputs? (E.g. 'No signal', 'No input', '1080p')?

If the screen shows nothing at all when you change inputs, the screen itself may be faulty.  

    • Related Articles

    • Why are my device screenshots showing as blank?

      If the device is assigned video content, screenshot requests will return as blank unless video wall mode is enabled in the device settings. 

    • Why is my sign a different colour on my screen?

      If you have deployed a sign to your screen and you notice that the colouration is now different this could be due to the picture settings on the screen. Go into the screen settings using your remote to modify brightness. If you find that you are ...

    • Why is my screen stuck on the loading page?

      Shortly after the SignStix player application starts running on a signage device, it will show a black screen with the single word 'Loading' in white text.  This loading screen will continue to show whilst either:  The device is reading data from the ...

    • How do I remotely check what content is displayed on a screen?

      1. Within director, go into the device settings for the device you are interested in. 2. Click the camera icon on the left to 'request a screenshot'. Note that you will only be able to use this feature if the device is online. 3. Once the screenshot ...

    • How to install SignStix on a Philips Android panel/screen?

      SignStix Player can run on Philips D-Line Professional Displays (4050D), which have their own built-in Android solution.   To install the SignStix Player onto your D-Line panel, please following the instructions in this ...