Why is my video sign not playing?

Why is my video sign not playing?

1. Make sure your video sign includes a video box.

2. Make sure you have ‘video wall mode’ selected in device settings as this will minimise black-screen periods between videos.

3. Make sure your video is added to a playlist which is assigned to your device. 

4. If you have a sequence, make sure you have specified which playlist to use on the video sign (using the dropdown list in the sequence settings).



    • Related Articles

    • How do I play a YouTube video stream within a sign?

      Create an embedded YouTube URL: Navigate to the YouTube video or stream that you would like to display  Click the 'Share' button below the video panel, then the 'Embed' tab Click the 'Copy' button Open a text editor and paste the text Some text such ...
    • Why isn't my video wall working properly?

      Some of the panels are showing the wrong part of the sign This is very likely to be a device configuration issue.  Locate your device in ‘Device Admin’ and check that its video-wall settings have the correct geometry. Check your measurements against ...
    • How do I stop the big pauses between sign changes in a sequence?

      A. Signs with large graphics, high resolutions and sizeable video can take some time to load. If you have multiple signs in a sequence this can impact the flow of the signage changes. To counteract this a 'compilation' phase can take place when a ...
    • How do I play a live Sky news feed on my sign?

      You can access Sky news live through this link on YouTube: https://www.youtube.com/watch?v=9Auq9mYxFEE To get this playing on your device you can follow the steps applicable for any YouTube content Create an embedded YouTube URL: Navigate to the ...
    • How do I import a SignStix sign onto another account?

      Open Creator, click on 'Sign' and then 'Import a Sign,' and you can upload the file from there. If you're happy with it, click 'Publish' and it will save it to the signage library in Director.