Why isn't my interactive event working?

Why isn't my interactive event working?

Does your sign also contain a timeline pause event? If the interactive event is triggered after the timeline pause then the 
timeline will stay paused and not go to the next event. Remove the timeline pause and the interactive event should work correctly.

    • Related Articles

    • What is an interactive sign?

      An interactive sign is a digital sign that is intended for deployment to a touchscreen. It may contain touch-events which are triggered when certain layers are touched, or timeline-events which are triggered when the animation reaches a certain ...

    • How do I create interactive content for a touchscreen?

      An interactive sign is a digital sign intended for deployment to a touchscreen.  Interactive signs are created, edited, and deployed in the same way as 'normal signs'.  The only difference is that an interactive sign contains 'events'.   A ...

    • How do I stop the big pauses between sign changes in a sequence?

      A. Signs with large graphics, high resolutions and sizeable video can take some time to load. If you have multiple signs in a sequence this can impact the flow of the signage changes. To counteract this a 'compilation' phase can take place when a ...

    • Why are the buttons in Creator not working?

      This may happen if you have an interactive sign with a 'timeline pause' event.  When the event is triggered during preview, the timeline will pause, and most of the controls in Creator will become disabled.  You can exit this pause mode by doing ...

    • My video isn’t in the correct orientation on a portrait video wall

      See this article https://www.signstix.com/support/how-do-i-set-up-my-device-for-a-portrait-screen/   Upgrade the player version to 3.3.3 and then set hardware rotation in the device page for each device. This was a new feature of the 3.3 release.